Terms and Conditions

By accessing or using Peoplesage ("the Platform", "we", "us", or "our"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must not access or use the Platform. These terms apply to all users, including account owners, administrators, recruiters, hiring managers, line managers, employees who are given access by their employer, and candidates who interact with Peoplesage. In these terms, "Customer" or "you" means the organization that holds the Peoplesage subscription, together with the individuals it authorizes to use the Platform on its behalf.

Peoplesage is an AI-native platform covering the full employee lifecycle, from recruitment and hiring through onboarding, day-to-day employee management, and exit. A hired candidate carries forward into an employee record, so the same Platform supports a person from their first application to their last day. Recruitment and hiring: • AI-powered candidate evaluation across 7 dimensions (technical skills, relevant experience, education and qualifications, career trajectory, project and achievement evidence, role fit signals, and risk flags) • AI Interviews conducted by Riya, our AI interviewer, with transcripts, rubric-based scoring, and integrity checks • Skill Veracity program including Brain Tests (knowledge assessments) and Brain Tasks (practical assessments) • Resume parsing and structured data extraction • AI Matching Engine for candidate-to-job scoring • Automated email sequences, follow-ups, interview scheduling, and candidate submissions • Client Portal and career portals for hiring manager and client collaboration • CRM module for client and agency management • Chrome sourcing extension for profile capture • Job board integrations (50+) and AI Job Description generation Employee management: • Employee records covering profile, role, department, reporting line, contract terms, employment dates, and employment history • Document management for contracts, identification, certifications, and signed policies, with expiry and renewal tracking • Requests and approvals, including leave requests and changes to employee details • Attendance tracking covering clock-ins and clock-outs, shifts, breaks, overtime, late arrivals, absences, and leave balances • Payroll processing, including salary, overtime, allowances, bonuses, tax and deduction calculation, pay run review and approval, and payslip generation • Performance management through configurable KPIs, targets, weighting, and review cycles • Training and development, including role-based skill assessments, skill gap analysis, development plans, structured onboarding, and certification tracking • Individual employee accounts, created by the account owner or an administrator, through which employees view their own records, leave balances, payslips, and progress Across the Platform: • HR Copilot, analytics dashboards, recruiter scorecards, and reporting • Role-based access control, audit logs, and compliance tools Some features are available only on certain plans. The features included in your subscription are those shown on our pricing page or set out in your Enterprise agreement.

To use Peoplesage, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use. We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity. The account owner controls who can access the Platform and what they can see. In particular: • Administrator, manager, and recruiter access is granted by the account owner or an authorized administrator, and you are responsible for the permissions you assign • Employee accounts are created by the account owner or an authorized administrator and cannot be self-registered • Each employee can see only their own information, and never the records, pay, or performance of other employees • You are responsible for ensuring that each person you add is entitled to the access you grant them, and for revoking that access promptly when their role changes or their employment ends • Every Customer account is isolated from other organizations on the Platform Enterprise accounts with SSO/SAML integration must comply with their organization's authentication policies.

Peoplesage offers Free, Basic, Pro, Business, and Enterprise plans. Each plan includes specific allocations, which may include job postings, candidates, AI analysis, skill assessments, AI interviews, seats, and cloud storage, as described on our pricing page. • The Free plan is a one-month trial and converts to a paid plan only if you choose to upgrade • Monthly plans remain active until the end of the current billing period • Yearly billing is offered at a discounted rate, saving up to 15% compared with monthly billing • Annual plans are eligible for a 14-day refund window if fewer than 10 credits have been used • No cancellation fees apply to any plan • Enterprise pricing, including custom seats, departments, and usage, is subject to a separate agreement • All prices are in USD unless otherwise stated

Peoplesage uses artificial intelligence and deep learning to support decisions about candidates and employees, including candidate evaluations, AI interviews, matching, skill assessments, and HR Copilot. All AI features are subject to the following: • PII (Personally Identifiable Information) including name, gender, address, and nationality is anonymized before AI evaluation of candidates, on every plan • 8 fairness rules are built in and active by default • Candidate scores are backed by verbatim quotes from the candidate's CV, interview transcript, or assessment submission • AI-generated scores, summaries, and suggestions are advisory only. Decisions about hiring, pay, promotion, discipline, and termination must be made by a person at your organization • Peoplesage does not guarantee the accuracy of AI outputs and is not liable for decisions made on the basis of them • You are responsible for complying with any law that governs the use of AI or automated decision-making in recruitment or employment in the places where you operate, including any notice, consent, or bias audit requirement

The Skill Veracity program and AI Interviews include integrity enforcement measures: • Brain Tests are monitored assessments. If a candidate switches tabs or leaves the test window, the assessment is automatically submitted • Brain Tasks unlock only when a candidate's Brain Test score meets the threshold set by the hiring team • AI Interviews are conducted through a secure link. The candidate's camera and microphone stay on, the candidate is asked to share their screen, and the session is recorded and transcribed • Integrity signals, such as tab switches, leaving full screen, copy and paste attempts, additional monitors, and more than one person or voice, are logged for a person to review, and are never treated as a decision on their own • Candidates are informed of these conditions before beginning any assessment or interview • Assessment results, recordings, and transcripts are stored securely and accessible only to authorized personnel within the Customer's organization

When you use Peoplesage to manage your employees, you act as the employer and Peoplesage acts as the service provider that stores and processes employee data on your instructions. You agree that: • You are responsible for the accuracy and completeness of the employee information you enter or approve, including contract terms, salary details, and employment dates • You will give your employees any notice required by law about the data you hold on them, how it is used, and who can see it, and you will obtain any consent that the law requires • Approvals made in the Platform, including leave, detail changes, and document submissions, are decisions of your organization, and are recorded against the person who made them • Document expiry and renewal reminders are provided for convenience. You remain responsible for making sure that contracts, work permits, certifications, and similar documents are valid and current • Employee records remain yours, and you decide how long they are retained, subject to Section 13

Peoplesage records clock-ins, clock-outs, shifts, breaks, overtime, and leave as they are entered by employees and managers. You agree that: • You will tell your employees that their working time is being recorded, and how • Late arrivals, absences, and missed clock-outs are flagged automatically to help managers review them, but they are not a finding of misconduct • Managers may correct or approve hours until the relevant pay run closes, and every correction is recorded against the person who made it • You are responsible for complying with the working time, overtime, rest break, and leave laws that apply to your employees, and for the leave policies you configure in the Platform

Peoplesage prepares pay runs from the approved attendance, salary details, and pay rules you configure, and calculates gross pay, taxes, deductions, and net pay. Payroll is provided on the following basis: • A pay run is prepared for your review and is not released until an authorized person at your organization approves it • Calculations depend on the salary details, tax rates, statutory deductions, allowances, and other rules you configure. You are responsible for keeping those settings accurate and in line with the law • Peoplesage is not a tax, legal, or accounting adviser, and the Platform does not replace professional advice • Unless separately agreed in writing, Peoplesage does not transfer funds to employees, file tax returns, or remit taxes or contributions to any authority. Paying employees and meeting your filing and remittance obligations remain your responsibility • Once a pay run is approved, the record of what was paid is kept intact, and any adjustment is handled in a later pay run • Employees can view their own payslips and pay history through their employee account

Performance and training features help you set expectations and track progress, but the judgments remain yours: • You define the KPIs, targets, weighting, review cycles, and skill standards used for each role, and you are responsible for making sure they are fair, relevant to the job, and lawful • Employees can see their own targets, progress, and development plans, which are also visible to their manager and to authorized administrators • Scores, gap analyses, and review outcomes support your decisions and do not make them. Promotions, pay changes, disciplinary action, and dismissals remain decisions of your organization • Records of past review cycles, assessments, and development plans are kept on the employee record

As a user of Peoplesage, you agree to: • Use the Platform only for lawful recruitment, hiring, and employee management purposes • Not upload or process data that violates any applicable laws or regulations • Not upload employee or candidate data that you have no lawful basis to hold • Not attempt to reverse-engineer, decompile, or extract source code from the Platform • Not use the Platform to discriminate against candidates or employees on the basis of race, gender, religion, age, disability, or any other protected characteristic • Comply with all applicable data protection laws, including GDPR and CCPA, and with the employment, wage and hour, tax, and social security laws that apply to your organization • Not share account credentials or allow unauthorized access to the Platform

All content, features, and functionality of Peoplesage, including but not limited to software, algorithms, AI models, user interface design, logos, and documentation, are the exclusive property of Peoplesage and are protected by international copyright, trademark, and intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Platform for its intended purpose during your active subscription.

You retain ownership of all data you upload to or create in Peoplesage. This includes candidate profiles, job descriptions, evaluation results, interview recordings and transcripts, and communication records, as well as employee records, documents, attendance records, leave balances, payroll records and payslips, and performance and training records. • You act as the data controller for the personal data of your candidates and employees, and Peoplesage processes that data on your behalf, as described in our Privacy Policy • You may request a full export of your data at any time • Upon account termination, your data will be retained for 30 days, after which it will be permanently deleted unless otherwise required by law • Many laws require employers to keep payroll, tax, and employment records for a set number of years. You are responsible for exporting and keeping any records you are legally required to retain before your account is closed

To the maximum extent permitted by law, Peoplesage shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of Peoplesage. Nor shall Peoplesage be liable for hiring or employment decisions, underpayments, overpayments, tax penalties, or other losses that arise from inaccurate information or settings supplied by you, or from pay runs, approvals, or records approved by your organization. Our total liability for any claim arising from these terms shall not exceed the amount you paid for the Platform in the 12 months preceding the claim. Peoplesage is provided "as is" without warranties of any kind, express or implied.

We may suspend or terminate your access to Peoplesage at any time if you violate these terms, engage in fraudulent activity, or fail to pay subscription fees. You may cancel your subscription at any time through your account settings. Upon termination, your right to use the Platform ceases immediately, and all user accounts under your subscription, including employee accounts, are deactivated. Certain provisions of these terms survive termination, including those on intellectual property, data retention, and limitation of liability.

We reserve the right to modify these Terms and Conditions at any time. Material changes will be communicated via email or an in-app notification at least 30 days before they take effect. Continued use of the Platform after changes take effect constitutes acceptance of the updated terms.

These Terms and Conditions are governed by and construed in accordance with the laws of the United States. Any disputes arising from these terms shall be resolved through binding arbitration in accordance with applicable arbitration rules, unless otherwise agreed upon in an Enterprise agreement.

For questions about these Terms and Conditions, contact us at: Peoplesage Email: info@peoplesage.com